My Aion

Support Services

Account Safety

Find Answers on the Web

Search the Aion Game Guide

Find articles, guides, and general information for all things Aion.

NCsoft Support Knowledge Base

Search through our web-based customer service database for answers to your account, billing, and technical support questions.

Aion Technical Forums

If you are having technical issues, need to report a bug or would like to discuss the latest server changes, the technical discussions in the Aion Forums are the best place for your questions and suggestions.

Aion Forums

The Aion Discussion and Eye on Community sections of the Aion Forums provide an area for constructive player interaction and also allow players to submit feedback to the teams that work on Aion.

Contact Us

Email Support from a Web Browser

Contact account, billing, technical, or warranty support using our support services form via a web browser through our NCsoft Support Knowledge Base.

Email Support Directly

Contact Aion support services by email at support@aiononline.com.

Follow Us on Twitter

Aion Twitter accounts are run by our community managers. All Aion Twitter feed for your global region and language gives you a wealth of timely information about gameplay and support issues, and it provides another way to get in contact with the Aion team. Click the Twitter logo to view the Twitter feed for your global region and language.

Live Chat

For billing and technical issues, we are available by live web chat Monday through Friday from 12 noon to 5 p.m. CST at https://aiononline.custhelp.com/app/chat/chat_home.