Help and Support

Important Information Before You Play

Security Post for our players

PlaySmart

Game Support

E-mail Us: Contact Aion support by e-mail at support@aiononline.com.

Use the Web: Contact Aion support using a web browser.

Visit the Aion Forums: Read and post messages regarding Aion.

PowerWiki: Search through our online database for details about Aion, including game guides and detailed information on quests, items, classes, and more.

Twitter: Check our Twitter feed for information on game related support issues.

Get Help in the Game: Press H or type the command /petition to request in-game support. Click the Write button at the bottom of the window to type and send in your request for assistance.

Account, Billing, Technical and Warranty Support

Look Answers Up in the Knowledge Base: Search through our web-based customer service database for answers to your account, billing, and technical support questions.

E-mail Us: Contact account, billing, technical, or warranty support by e-mail at support@ncsoft.com.

Use the Web: Contact account, billing, technical, or warranty support using a web browser.

Twitter: Check our Twitter feed for information on billing and technical support issues.

Call by Phone: Phone customer service for billing and technical issues from Monday through Friday, 12 noon to 5 p.m. CT, by calling (512) 225-6359. Phone support for in-game issues is not available.