Maintenance/Updates

Server Downtime: Server Merge Schedule

Greetings Daevas,

We're always working hard to make Aion the best game experience it can be. As you've probably heard, we're merging servers to maintain a thriving game world for everyone. On Wednesday, July 14, we will merge the Aion servers in North America and Europe. We've scheduled the work to ensure that players around the world can get back in the game as quickly as possible, and to minimize the downtime during periods that are most popular.

Have questions? We understand. To make this process as simple and clear as possible, we have created a Server Merge FAQ. Here are more details.

The overall process should take about 13 hours for servers in each time zone. It will require offline maintenance for the Aion game servers, website, and forums. This means that you will not be able to play Aion, access the Aion website, or access the Aion forums during this time. In addition, the forums will require additional maintenance for about three hours after each game server is back up and running. During this time, you can play Aion, but you will not be able to access the forums. We apologize for the inconvenience.

The exact schedule is as follows.

North America
The North American servers will undergo maintenance starting at 2:00 a.m. PST on Wednesday, July 14. They should be back online at about 3:00 p.m. PST on July 14. (time zone assistant)

European Schedule:
The European servers will begin maintenance at 05:00 (GMT +1) on Wednesday, July 14. They should be back online at about 18:00 (GMT +1) on July 14. (time zone assistant)

What does this mean for me?

After the merge, you'll probably notice that your character's name now has a server abbreviation tag attached to it. So check out your revised name. If it looks good, you don't need to do anything else. But just in case, we'll place a Character Name Change ticket in your inventory. If you'd like to change your name, just right-click the ticket and enter your desired name as indicated.

We expect this process to go smoothly, but we are here for you if something looks amiss. If you try to change your name and it's not available, we want to help. If you feel that your character name has been intentionally grabbed by someone else, you can submit a name change appeal before July 28th with the required information. We will have support staff standing by to review each request as it comes in.

You'll probably have questions and want to know what's going on tomorrow. No problem! Even though our website and forums will be offline, we will be doing our best to keep you updated through the Aion Facebook and Twitter feeds.

Thanks again for your patience during this process. We'll see you on the other side!

—The Aion Community Team


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