Hello to all,
It's been a while since I've addressed the community, and with all that's happening, it's probably a good time to provide an update. Since Aion Producer Chris "Kinslon" Hager is out due to an unpreventable leave of absence, I'll be providing information to you. While we expect him back in the office within a couple of weeks, we didn't want to wait to provide you with information on our status.
We've had a busy summer already and have accomplished some positive things. Our release of 1.9 brought some nice improvements to the game. We were especially glad to release this update as it introduced many changes based on the feedback we collected from players in North America and Europe. We've also merged some of the servers to revitalize the server population. While no one looks forward to conducting a merge, we felt it was important to provide a vibrant social experience for the community. We had seen player concurrency dropping off some and had been diligent in removing RMT or bot accounts, so a server merge was a good way to bring the community back together.
Since then, we've been allowing free character transfers so as to resolve any character faction conflicts. However, we soon noticed a disturbing trend. Players were migrating in such a way that caused an unbalanced faction ratio in the servers, negating a primary reason for the recent merge. We had to make the hard decision to disable transfers and revisit our plan.
In plain terms, it is our duty and obligation to provide a fun and fair environment for players. I know this wasn't a popular decision, but the alternative would be servers with one faction totally dominating the other and a self-perpetuating situation of player discouragement and abandonment for the minority faction or no challenge at all for the dominating faction. Right now, all the associated