Addressing Gold Spam
While Executive Producer Lance Stites took time to address some of the most prominent issues raised in the Aion community last week, we want to specifically address another issue that is a top priority for the team here at NCSOFT: in-game real money trading (RMT) advertisement, sometimes referred to as "gold spamming." These activities are something we're actively combating right now. They are also something you can help us with, and something that we are committed to addressing continually in the future.
We currently have Game Masters monitoring all our servers. They track chat channels closely and have been banning thousands of spammers every day. This form of active monitoring is a part of a much larger network of tools and sensors that we're currently utilizing to help create a better game experience for the Aion community across the board.
If you're experiencing chat spam, there is a way for you to address this immediately on your own and help us create a better gameplay experience for everyone. You can use the Block User feature. All you need to do is to right-click on a user's name and choose to block that user. While this doesn't eliminate the problem, it is one small step you can actively make to improve your game experience. Using Block User also helps us identify spammers much more quickly.
We are considering a number of methods to address this chat spam that have been implemented in previous games, as well exploring new technologies and what they may have to offer to improve your game experience. One upcoming feature for Aion will be an improved chat filter to help reduce the overall chat spam. This filter, along with new tracking and monitoring methods, is the first of many steps that we'll be taking to help resolve the issue of gold spamming.
We appreciate all the feedback and ideas you have been giving us so far. We will continue to scour the communities out there for other ideas as we go. We absolutely recognize how important this is to you and a good game experience in Aion, and we reiterate that we are currently addressing it. Thank you for your patience and for all of your input.