Announcements

Customer Support Hot Topics!

Queue Times and Waiting to Play
The popularity of specific servers has caused queues to be necessary. These queues are based on the given server load. The wait times for our more populated servers will be longer than the wait time for less populated servers. You can use the tracking tools on the Aion website to determine which servers are most populated and which ones will have the longest or shortest wait times in the login queue. Login queues will shorten (and disappear) over the next several days as players spread out across our currently available servers. We are also working on several ways to alleviate the wait time in the queues.


Fifth Installment of "Tales of Aion"

The "Tales of Aion" continue in this fifth fan-fiction rendition of a storyline bringing the Atreians Esala'ayni and Korasai from mere humanity to ascendance. Read on to catch the exciting conclusion.

"Tales of Aion is a five-part fictional story written by Michael Lafferty at GameZone. It traces the stories of two characters, one Elyos and one Asmodian as they move through the world and into a battlefield where the races collide.. It is a personal journey for each — Esala'ayni, the Elyos ranger, and Korasai, the Asmodian spiritmaster — from their re-awakening in the world to their acceptance of who they are and what their place is in the torn land."


Server Queues and Course of Action

At NCSOFT our commitment is to making the MMO player experience the best it can be. And while Aion has seen a very successful launch that has exceeded our expectations in many ways, we are aware of the longer than usual queue times that players have experienced on some of the servers. This is due to the initial rush of players that we've seen in the early days of the game's launch in Europe and North America.

Since the opening of Head Start this past weekend, we've have been heavily focused on striking the delicate balance between managing busy servers with queue times versus overcompensating by adding new servers too quickly that are then underpopulated and don't deliver a fun experience for players. We did indeed see an initial rush on the first days of Head Start which resulted in longer than desired queue times for some of our servers, and we are working around the clock to alleviate this. In fact, we are happy to confirm we have increased our server caps and are adding an additional server in both North America and Europe by this weekend, and we will continue to evaluate adding additional servers.


Midnight Launch at Fry's

You are probably familiar with the store chain Fry's, but what you may not have known is that they will host a midnight get-together to celebrate Aion's release tonight midnight between the 21st and 22nd of September. The Midnight Launch takes place at four different locations:

  • Fountain Valley, CA
  • Sunnyvale, CA
  • San Diego, CA

If you are able to make your way to Fry's in Renton, WA, prepare to join up with Producer Brian Knox as well as Associate Producers Chris Hager and Lani Blazier.


Aion is Live!

Welcome in and join us in the world of Aion! Our servers were brought online as scheduled for 12:00 PDT (20:00 BST, 21:00 CEST). Myriads of players have already connected to our rapidly filling servers. In order to prevent servers from getting overcrowded and suffer from latency issues we have implemented a queuing system that will shuttle players into servers as others leave. We want the game to play well for anyone who enters the game world. The queuing system will continually keep check on each server's fluctuating population and ease on the throttling when it can. If you are getting a message letting you know that too many users are currently connected, that means that even the queue has filled up.


Server Balancing

Our Preselection phase is now ongoing and servers are filling up fast. In order to make sure that everyone are able to enjoy Aion the way it's meant to be enjoyed, we are required to balance the population out even between our servers. While some empty are full to the bursting, others aren't as filled up. We need to promote characters on these servers in order to reduce latency risks and overcrowding. Total server limits will be increased once we see that server populations balance out. There is room for more players even on some of the most popular servers and we expect to be able to increase the capacity limit by Head Start. We continually monitor our servers in order to keep them balanced, so keep checking back if there's a particular server you are interested in.


NCSOFT et DC Comics sont heureux de vous

Get a firsthand look at the NCSOFT office in Seoul, Korea, in the third official Aion video podcast found exclusively at incgamers.com, Gamereactor.net, Gamona.de, EveryEye.it, Hardgame2.com and PowerUnlimited.nl! Join Associate Producer Lani Blazier, Lead Designer YongChan Jee, Lead Artist Hyung Jun Kim, and other members of the development team in your inside peek at Aion. The team talks candidly about how the design makes the game appeal to players across the globe, the future of Aion, and more.