Announcements

Character Transfers on Hold until January 2014

We’re wrapping up the year and as things slow down for the holidays, we will be suspending character transfers starting on December 18, 2013. Any transfer requests between now and December 18 will be processed during the December 18 server maintenance. Please be sure to follow the transfer requirements, as any unsuccessful transfers will not be reprocessed until later.

After December 18,  queuing for character transfer will resume on January 1, 2014.

 

Click here to purchase a character transfer.


Store Update - December 11

Solorius Festival is here and the various holiday items have made a return to the store. Dress for the occasion with Solorius costumes and weapon skins, or deck home your with holiday furniture. If you’re not into Solorius Festival, no problem. Shugo Kingdom Adventure has returned and you can buy reset scrolls and treasure chest keys to maximize your earnings from the event. You’re going to need more inventory space with all those rewards and the new Harvest Saam pet is fit for the job.

Solorius Festival Costume & Weapon Skins
Dress the part with the Red Solorius Jacket or Solorius Tunic. Weapon skins are also available for all weapons except for pistols and harps. If you're feeling lucky, we have Lenatinerk's Lost Gift Box that has a random chance to give away Solorius Festival items, a rare Godstone, and more.



Shugo Kingdom Adventure
Reset your Shugo Kingdom Adventure cooldown with a reset scroll and open more treasure chests with the store keys! Get your Shugo items here!
 

Pets
With all your rewards from the event, you’re going to need more inventory space. Solorinerk and the Harvest Saam pets are here to help.

 

 

Click here to see all the newly added items!


Cyber Monday Deals - 24 Hours Only!

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For 24 hours only, pick up a few more discounted items in our December 2nd Cyber Monday sale!

Click here to see the December 2nd Cyber Monday sale items.


Black Cloud Friday Sale Starts Now!

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The Black Cloud Friday Sale starts now! For a whole week, we have a selection of boost items half off along with a few Black Cloud Friday debuts. Buy as many of the items as you like and come back for more!

- EXCLUSIVE BLACK CLOUD FRIDAY ITEMS -

Open the Daevic Fortune Cookie for a random prize. Potential prizes include exclusive and never-before sold items, including three new title cards and a new pet!

Daevic Fortune Cookie

An eye-catching box with great prizes! On sale until 12/4 only.

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You get three Alluring Boxes for 99 NCoin. Each box contains a chance to give a worthwhile Godstone among other various prizes. Open the boxes to find out what else is available.

Alluring Box (X3)

Open this treat to reveal many powerful and exclusive items! On sale until 12/4 only!

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- DISCOUNTED BOOST ITEMS -

Berdin's 100 Percent XP Amulet

A whole hour of boosted XP, now 50% off! Sale ends 12/4.

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Administrator's Boon III (15 Day)

15 days of reduced travel costs and no soul sickness, now 50% off!

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Value Boost Pack (30 Day)

30 days of boosted Energy of Repose, AP, and Crucible rewards! Now 50% off. Sale ends 12/4.

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AP Boost Pack (15 Day)

15 days of boosted AP! Now 50% off. Sale ends 12/4.

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- DISCOUNTED TITLE -

Pick up this discounted permanent title card and give yourself a +100 HP, +3% Attack Speed, +5% Speed and +3% Casting Speed bonus.

[Title Card] Top Gun

Get boosted HP and speed with this great permanent title, discounted until 12/4 only!

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If you're looking for more sales, check out our Cyber Monday deals. For 24-hours, an additional set of items will be on sale on Monday, December 2. Click here to see what's available on Cyber Monday!


Store Update - November 20

We have a big store update this month! More armor skins, weapons skins and even a whole selection of Shugo Flag Bearing pets.

Armor & Weapon Skins

Look like a pro with Forgotten Abyssal, Primal Spirit’s, or Tiamat’s Royal Guard armor sets; available in cloth, leather, chain and plate. Gank in style and let your weapon be the last thing your enemy remembers with Padmarashka’s Raging or Tiamat Royal Guard’s weapon skins.

Pets

Flag Bearing Shugo have returned from their adventures! Pick up a Shugo Flag Bearer with your nation’s flag, or if you need more inventory space, the Traveling Kitter has 26-slots!

 

The mentioned items are only a few out of the many new items available. Click here to see all the newly added items!


Weekly Server Maintenance, October 30, 5:30 AM Central

There will be a scheduled maintenance period tomorrow, Wednesday, October 30 from 5:30 AM to 9:00 AM Central Time. The game servers will be unavailable for approximately 3.5 hours.

- Changes -

  1. Routine server updates and modifications.
  2. Channel chat restrictions on the standard servers will be reduced to level 20.

 

Thank you for your patience!


Support Site Upgrade

As part of our recent upgrade to improve and streamline our support system, we’ve launched a new support site that will allow you to get help faster. On our new site, you’ll be able to see messages informing you of the latest issues, search the knowledge base for answers to frequently answered questions, and submit help requests. We’ve also implemented single sign on, so the new support site uses the same login information you use for your NC Account. The new support site is available here.

 

- Frequently Asked Questions -

What happens to my tickets I currently have open?

Our support agents will continue to answer tickets opened in the old support site. You will receive all responses via email and you can reply by email too.

How do I reply to the tickets I have open?

You can reply to your open tickets through email. However, you will not be able to log onto the old support site and any new ticket you wish to submit will need to be open through our new site.

Why is there a security alert for the website?

Because the site is new, you may be prompt a security alert on your first few visits. Rest assured, the site is completely safe and the security alert will disappear in a matter of days.