Announcements

Prestige Pack Recurring Subscription Change

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The Prestige Pack recurring subscription has come to an end. As of September 17, new Prestige Pack subscriptions can no longer be purchased, and on October 3 all active auto-renewing payments will be cancelled — subscribers will no longer be automatically charged during the next renewal period after that date.

As long as your Prestige Pass is active, you can continue to use and redeem its benefits until the items’ time limit has expired. When it is time to renew your Prestige Pass, it will now be available for purchase in the store for 1,200 NCoin for a 30-day pass and 3,200 NCoin for a 90-day.

For additional information regarding the Prestige Pack recurring subscription changes, please read our FAQ below.

 

Q: My Prestige Pack renews after September 17 and before October 3, will I be charged?

A. If your renewal date is before October 3, you will be charged for the new month of your subscription. On October 3, we will cancel your auto-renewing payment so you won’t be charged for the subsequent month.

Q: I am working towards one of the monthly rewards. Will the cancellation not allow me to get the milestone rewards?

A: We will provide all active subscribers with rewards based on the month they were in, which include the next 6 month milestone reward. These rewards will be delivered via in-game mail. For example, if you’re on month 3 and working towards your 6 month reward, you will be delivered the 6 month reward via in-game mail along with the other rewards we provide.

Rewards will be distributed to all accounts before October 10.

Q: I have unclaimed Prestige Pack codes in my NCSOFT My Account page. What will happen to those?

Your unclaimed codes will remain available until you claim them or until they naturally expire at the end of their validity period, which is indicated on the code redemption page itself.

Q: Will you be deleting my Prestige Pack items once it’s cancelled?

A: No, items will not be deleted or removed from your inventory. You can continue to use the Pack and its items until you’ve used them all or the item reaches its expiration (i.e. Prestige Pass and Prestige Case).

Q: What is the different between the Prestige Pack and Prestige Pass?

The Prestige Pack contained the Prestige Pass, Prestige Case, and Lucky Scroll Pouch x5. Effective September 17, we are only offering the Prestige Pass in the store.

Q: What are the benefits of the Prestige Pass?

The Prestige Pass is used from your character’s inventory and provides the following benefits for a limited time:

  • Generates coins which can be exchanged for items at a special vendor
  • Allows access to special NPCs, buffs, and quests
  • Increases entry counts for end game instances
  • Provides a boost to fortress siege rewards
  • Provides other benefits to the user

 

The time remaining can be viewed on the Profile window à Account tab in-game.

Q: If I buy the Prestige Pass from the store, do I get the Prestige Case?

The Prestige Case will not be part of this iteration of the Prestige Pass.

Q: Will there be additional benefits to the Prestige Pass in the future?

Yes, there are plans to update the Prestige Pass to reflect the content in our next game update.

 

Please visit our community forums if you have any questions on the changes to the Prestige Pack.