GENERAL | BILLING | CANCELLATION | REWARDS | ADDITIONAL QUESTIONS
Q: What is a Recurring Pack?
A: The Recurring Pack is a 30 day subscription of a collection of in-game items. It contains helpful buff items along with new and exclusive items. Once you set up the subscription, you will be billed every 30 days and a serial code will be automatically delivered to your account. Currently, the only Recurring Pack available is the Prestige Pack. However, keep an eye on the website for additional Recurring Packs to become available.
Q: How can I subscribe to a Recurring Pack?
A: Ordering is simple. Head over to the store, choose the Prestige Pack, and click the Purchase button. Choose your method of payment and follow the steps to set up your recurring subscription. Once you set up the subscription, a serial code will be waiting for you within your Available Codes section of your NC Account that you can apply to your account. Every 30 days, you will receive another serial code that you can apply to any one of your characters. You must be a registered member and have an NC Account, as well as a major credit card or PayPal® account.
Q: What Recurring Packs are available and what items do I get?
A: Currently, the only Recurring Pack available is the Prestige Pack. Please visit the store page for details on what’s in the pack.
Q: Does the Recurring Pack expire?
A: An activated subscription of a Recurring Pack will not expire until you choose to cancel the subscription. However, if a Pack is not applied to your preferred character, the code will expire after 30 days, so be sure to visit the Serial Codes section of your NC Account Profile to get the Pack set up immediately.
Q: How do I activate my Recurring Pack?
A: Once you subscribe to a Recurring Pack, a serial code will be automatically available to you in the Serial Codes section of your NC Account. You will get a new code every 30 days until you decide to cancel the recurring subscription. You must activate your Recurring Pack Serial Code from the Serial Codes section of your NC Account Profile. From there, you can manage all your Pack purchases. By clicking the Confirm button on the right hand side of the Recurring Pack, a series of pages will allow you to choose which server will receive the pack. After activation, the items will go to the characters mailbox. You will be able to choose which character receives the serial code and items each month.
Q: I applied my Recurring Pack Serial Code to the wrong character. Can I transfer or move the items to the right one?
A: No. Once the pack is claimed by one character from the Dimensional Merchant it cannot be traded to another character. You need to be very careful when claiming your recurring pack as we cannot move the items once they are applied. However, next month, you will get another serial code that you can apply to the correct character.
Q: Can I subscribe to multiple Packs?
A: Yes, you can subscribe to multiple packs. Players with multiple characters may choose to purchase multiple packs to provide all their characters with these great items every month, or they may choose to subscribe to multiple packs so they can apply all of the items to the same character.
Q: Can I subscribe to the Recurring Pack with the NCoin balance I have?
A: You cannot purchase/subscribe to a Recurring Pack with your existing NCoin. Recurring Pack purchases must be made using a credit card or PayPal and it will be billed each month (approximately every 30 days) automatically or until you choose to cancel. You cannot combine your NCoin balance and your credit card/PayPal to purchase the Pack.
Q: I bought a new Recurring Pack but I didn’t get my items!
A: Please remember that after purchasing the Pack, you get a serial code that you must activate from the “Available Codes” section of your NC Account Profile, where all Recurring Pack subscriptions are managed. After choosing which server you want to give the bundled items to, press Confirm on the right hand side of the screen. This will immediately send the items to your mailbox where you can pick it up. You get a serial code every month, and you must activate it and choose your preferred character first before seeing the items in-game each month.
Q: I’ve followed every suggestion provided on the FAQ but I am still having trouble with my Recurring Pack.
A: Please contact our Support team and provide a detailed description of the issue you are having. Our team will assist you in the best way they can. Click here to submit a ticket.
Q: Which payment methods do you support?
A: You can use any major credit card or PayPal. For detailed information, please visit the Recurring Pack Knowledge Base article.
Q: Are Recurring Packs refundable or transferable to another account?
A: The subscription is non-refundable and non-transferable.
Q: I only want to purchase the Recurring Pack for one month. Can I do that?
A: The Pack is a recurring subscription, so if you want to use the service for only a month, you must cancel your subscription before the next billing cycle.
Q: How do I cancel my subscription?
A: Subscriptions can be cancelled by visiting the Billing section of your NC Account profile. Log into the NC Account associated with your recurring subscriptions. Click on the Billing tab, and you’ll see a Scheduled Payments section. Find the subscription you want to cancel and click the Cancel button in the Action column. Once you cancel, you will receive an e-mail notification of the cancellation and you will not be billed again for that specific subscription. If you are subscribed to multiple packs, you must be sure to cancel each one individually to ensure that you are not billed again. Canceling one pack does not cancel all packs. Additionally, if you are subscribed to multiple packs that are associated with separate NC Accounts, you must log into each NC Account individually to cancel any active subscriptions. If you cannot log into your NC Account, please contact customer service and they will be able to assist you with canceling any active subscriptions. Click here to submit a ticket.
Q: What is the Rewards Program?
A: After you receive your new Prestige Pack, you are eligible for the Rewards program. For every month you stay subscribed, you will receive bonus items every month. These items become increasingly valuable the longer you stay subscribed. For a list of rewards, see the Rewards Section on the Prestige Pack page.
Q: When will I start receiving rewards?
A: The Rewards Program begins with the new Prestige Pack. The first reward will be delivered upon the player’s first recurring subscription after their receipt of the new Prestige Pack. Thus, the earliest players will eligible for the rewards is June 14, after the first recurring subscription.
Q: How will I receive my rewards?
A: A serial code will be delivered to your NC Account at the same time your Prestige Pack subscription renewal. You will need to apply the code for the Reward items following the same procedure used to apply a Recurring Pack serial code.
Q: How many months can I receive rewards?
A: There is no limit on the number of months you can receive rewards.
Q: If I have multiple Prestige Pack subscriptions, will I receive multiple Rewards?
A: Yes. You will receive one Rewards code for every active Prestige Pack subscription you have.
Q: Do I have to sign up for the Recurring Packs?
A: The Recurring Pack is an optional service we are providing. If you are looking for exclusive items to enhance your gameplay, look no further than the Recurring Pack.
Q: I am a new player. Why should I use the Recurring Pack?
A: The Recurring Pack is a great way to get bonus items to enhance your game experience. It is an optional service we are providing to not only get exclusive items but reducing the hassle of visiting the Store frequently.
Q: I need to contact Billing Support. What should I have prepared?
A: Please provide your order number in your support ticket so that we can more efficiently help you resolve your issue.
Q: Can I buy or “gift” my friends a Recurring Pack?
A: The option of buying or sending your friends a Recurring Pack is not available at this time. You are not able to transfer the items from one account to another.
Q: Can I trade Recurring Pack items to any character on my account?
A: Currently, all items within Recurring Packs are not meant to be tradable.
* Plus applicable sales tax. VAT tax will be applied to purchases made in European regions.