All News

Weekly Server Maintenance, November 6, 5:30 AM Central

There will be a scheduled maintenance period tomorrow, Wednesday, November 6 from 5:30 AM to 9:00 AM Central Time. The game servers will be unavailable for approximately 3.5 hours.

- Changes -

  1. Routine server updates and modifications.
  2. Nightmare Circus event will be ending. Event keys, time scrolls, and transformation cards will no longer be on sale. Please use up your items!
  3. Harvest Revel-related store items will no longer be on sale.
  4. Combat Lockboxes will no longer drop in game and the key will no longer be on sale.
  5. Wealth Lockboxes will drop in game and the key will be on sale.
  6. The difficulty of Sauro Supply Base will be reduced. Gear from the instance will also be easier to obtain and entry cooldown reset scrolls will be on sale for 50% off.
  7. The difficulty of all Steel Rose instances will be reduced.
     

Additionally from 7 AM to 10 AM Central, web login, account creation, and store purchases will be unavailable.

 

Thank you for your patience!


Wednesday, October 30, 2013 Maintenance Patch Notes.

A few changes were made to the game during the October 30, 2013 maintenance. For the complete patch notes, please click here.


Rainbow Snake In-Game Costume Party Event

All Hail the Rainbow One! As part of the Harvest Revel festivities, the Aion team is throwing a costume party featuring the chromatic brilliance, Rainbow Snake! Put on your scariest, funniest, or silliest costume and meet up with your fellow Daevas for some spooky stories with the Aion team.

- Date & Time -

  • October 31, 2013
  • Siel & Israphel – 2:00 to 3:00 PM Pacific
  • Tiamat & Kahrun – 4:30 to 5:30 PM Pacific

-Where -
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If you don’t have a costume, swing by anyways! We’ll be offering 6-hour Jack-O-Lantern hats via survey at Pernon and Oriel around the time of the event for the costume-devoid Daevas.

See you in game then!

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Weekly Server Maintenance, October 30, 5:30 AM Central

There will be a scheduled maintenance period tomorrow, Wednesday, October 30 from 5:30 AM to 9:00 AM Central Time. The game servers will be unavailable for approximately 3.5 hours.

- Changes -

  1. Routine server updates and modifications.
  2. Channel chat restrictions on the standard servers will be reduced to level 20.

 

Thank you for your patience!


Nightmare Circus

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Nightmare Lord Heiramune has kidnapped the Queen of Dreams, Yume! Currently in the realm of dreams, Heiramune plans to use Yume’s powers to manifest dreams into a reality so his Nightmare Circus can invade Atreia. Help save Yume and unlock treasures at the Nightmare Circus!

Click here to read more.


Support Site Upgrade

As part of our recent upgrade to improve and streamline our support system, we’ve launched a new support site that will allow you to get help faster. On our new site, you’ll be able to see messages informing you of the latest issues, search the knowledge base for answers to frequently answered questions, and submit help requests. We’ve also implemented single sign on, so the new support site uses the same login information you use for your NC Account. The new support site is available here.

 

- Frequently Asked Questions -

What happens to my tickets I currently have open?

Our support agents will continue to answer tickets opened in the old support site. You will receive all responses via email and you can reply by email too.

How do I reply to the tickets I have open?

You can reply to your open tickets through email. However, you will not be able to log onto the old support site and any new ticket you wish to submit will need to be open through our new site.

Why is there a security alert for the website?

Because the site is new, you may be prompt a security alert on your first few visits. Rest assured, the site is completely safe and the security alert will disappear in a matter of days.


Weekly Server Maintenance, October 23, 5:30 AM Central

There will be a scheduled maintenance period tomorrow, Wednesday, October 23 from 5:30 AM to 9:00 AM Central Time. The game servers will be unavailable for approximately 3.5 hours.


- Changes -

  1. Routine server updates and modifications.
  2. Brax Cafe event will end. Please exchange all your Patron Marks for event items.
  3. Nightmare Circus event will start. Details to come.
  4. Updated customer support site coming soon.
  5. Rainbow Snake.

Thank you for your patience!