It's been a busy couple of weeks here since the launch of AionM. The post-launch period of many games means that you have time for a bit of rest. After an MMO launches however, your job is just beginning.
Recently, we released a lot of information on the sales and success of Aion in respect to Europe and North America, and also globally. We are off to a very, very respectable start.
We are constantly delighted that so many of you purchased and are now playing Aion. Shortly after Aion's launch we experienced longer queue times than we would have liked. We reacted by working immediately on a server transfer system. However, the server transfer we began to implement was a rush job, and we are not happy with the result. As it currently stands, transferring characters is a manual process that would shift a significant percentage of our customer service staff members' focus from issues like real money transfers/trading (RMT) and botting that we feel should take priority.