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Community Starts With You

Hello Daevas,

We hope you have had a chance to review some of our recently released information on the server merges and character transfers. For the majority of you, these changes mean you will be calling a new server home.

Though the Aion game world will be the same, you'll be able to meet thousands of new faces. You can triumph over new enemies in the Abyss, quest with new group-mates, and investigate new Legions that offer a wealth of new experiences and ideas that may be different than 'how things used to be'. Some of you may need to navigate a new character name or a select a new Legion name by circumstance or by choice.


Forum Downtime Extended

Greetings Daevas,

After nearly 24 hours of server merging, all Aion servers are back online and our web services have been restored with the exception of one: the Aion forums. We're currently working to update the Aion forums to reflect Character Name changes that occurred during the merger. Until we've completed this update, our forums will remain offline.

Our current plans are to restore North American and European forums as early as Thursday morning. If these plans change, we'll be sure to update you. Thank you for your patience!

Update: We've just been informed that the Hamster running our forum servers has escaped. Local authorities have been notified and are currently questioning members of the NCSOFT web team. Hang tight!

Update #2: The Hamster has been located and will be re-introduced to his server wheel shortly.

—The Aion Community Team


Character Transfer Update

Hello Daevas,

We have opened the Character Transfer service for the free move period. Character transfers will occur during our weekly maintenance periods.

Some of you may have both an Asmodian and Elyos characters on the same server as a result of the merge. You will need to use the character transfer service to resolve this race conflict before we re-enable race restrictions on all servers. Others may be interested in trying another server.

We have highlighted some key features you need to be aware of to ensure that a character transfer runs smoothly. Please check the criteria before you use the character transfer process. Your transfer process will fail if you do not meet the eligibility requirements.


Server Downtime: Server Merge Schedule

Greetings Daevas,

We're always working hard to make Aion the best game experience it can be. As you've probably heard, we're merging servers to maintain a thriving game world for everyone. On Wednesday, July 14, we will merge the Aion servers in North America and Europe. We've scheduled the work to ensure that players around the world can get back in the game as quickly as possible, and to minimize the downtime during periods that are most popular.

Have questions? We understand. To make this process as simple and clear as possible, we have created a . Here are more details.


Dash of the Daevas

Greetings Daevas,

Over the next few weeks we have several exciting in-game and out of game events planned.

Dash of the Daevas will kick things off with a bang, starting just after the servers come up on the 14th July. You'll be pitted against friends and enemies alike, in a race to achieve specially selected server 'firsts'. There probably isn't any significant need to further explain what properties constitute a 'first', besides mentioning the very fundamental fact of it denoting the first time something is accomplished!


Name Conflict Resolution Appeals

Greetings Daevas,


We've received quite a lot of feedback and suggestions from you on how to handle name collisions since we outlined the process for server merge same-name conflicts.


Limitations in our merge tools prevent us from applying criteria to determine the rightful owner of a name in advance of the merge. To balance that shortcoming, we're devoting a lot of customer service attention to resolving any name change abuse or name poaching.

After listening to your feedback, we've incorporated that feedback into an abuse resolution policy. The appeals process of this policy applies to cases where a lower level character claims the name of a more active, higher level character. The process also addresses cases where two active, high-level characters make claims to the same name.

Our has been updated with more information, including what criteria we'll be looking at to determine the rightful owner of a name and instructions for submitting your appeal.



Eye on Community 7.09.2010

Greetings Daevas,

With just under a week until the server merge and the free character transfers begin, we're getting excited to hear your feedback about the improved server balance. We truly feel that you will be happy with the end result.

To take advantage of the healthier populations that the servers will have, we've been planning a series of epic PvP events that we will be running over the summer leading up to the upcoming Aion®: Assault on Balaurea™ game update. Stay tuned for more information on that.