All News

Name Conflict Resolution Appeals

Greetings Daevas,

We've received quite a lot of feedback and suggestions from you on how to handle name collisions since we outlined the process for server merge same-name conflicts.

Limitations in our merge tools prevent us from applying criteria to determine the rightful owner of a name in advance of the merge. To balance that shortcoming, we're devoting a lot of customer service attention to resolving any name change abuse or name poaching.

After listening to your feedback, we've incorporated that feedback into an abuse resolution policy. The appeals process of this policy applies to cases where a lower level character claims the name of a more active, higher level character. The process also addresses cases where two active, high-level characters make claims to the same name.

Our has been updated with more information, including what criteria we'll be looking at to determine the rightful owner of a name and instructions for submitting your appeal.

Eye on Community 7.09.2010

Greetings Daevas,

With just under a week until the server merge and the free character transfers begin, we're getting excited to hear your feedback about the improved server balance. We truly feel that you will be happy with the end result.

To take advantage of the healthier populations that the servers will have, we've been planning a series of epic PvP events that we will be running over the summer leading up to the upcoming Aion®: Assault on Balaurea™ game update. Stay tuned for more information on that.

Legion Name Conflict Process

Greetings Daevas,

With the imminent server merge on July 14, we wanted to let you know that we will be changing some Legion names in the next few days.

Before the merge, we will manually identify Legions that may run into a naming conflict with another Legion during the server merge. After identifying all Legions in conflict, our customer service team will be applying a set of criteria to determine which Legions will maintain their names without any change and which Legions will have an identifying server abbreviation appended to them. These name changes will be taking place before the merge.

If your Legion receives a server abbreviation added to the end of your Legion name, the Legion's Brigade General will receive a free Legion Name Change Ticket after the merge is complete. Your Legion may then opt to keep the Legion name with the server abbreviation or change its Legion name after the server merge occurs.

We've updated our with more information. Make sure to give it a look, and let us know what you think in our forums.

PTS Server Maintenance 4:00 p.m. PDT, July 8, 2010

Greetings Daevas,

We are bringing the Aion PTS server down at 4:00 p.m. PDT, July 8, 2010 for maintenance.

The maintenance is estimated to take no longer than 1 hour.

Thank you for your patience!

—The Aion Community Team

Notice from the Postal Services Association

Well met!

The United Postal Services Association of Atreia has for decades provided timely deliveries of standard and express mail, as well as warehouse storage via subsidiaries.

Our Board of Directors has recently informed us that they intend to merge world servers, and appointed a committee responsible for resolving and reviewing any mail logistics issues likely to be encountered in such a major undertaking.

The committee wants to give our postal services customers information that it hopes will be useful given the impending server merge.

Server Maintenance 3:00 a.m. PDT, July 7, 2010

We are bringing the Aion servers down at 3:30 a.m. PDT, July 7, 2010 (more) for maintenance.

The maintenance is estimated to take no longer than 3 hours.

Thank you for your patience!

Eye on Community 07.02.2010

Greetings Daevas,

This week we'd like to wish all of our US players a very happy July 4th, and we hope your celebrations are full of BBQ, fireworks, and ice cold bee . . . Wait a minute! It's July? Where has this year gone, and why do I feel like we've accidentally entered a time accelerator? I digress.

As you probably read earlier, we've decided to delay server merges for one week so that we could develop a better way to resolve how name conflicts are handled. If you missed this announcement, make sure to give it a read to better understand what it means for you.