As part of Gamer Safety Week, an email was sent from NCSOFT Support (firstname.lastname@example.org ) on February 15, 2012, urging our players to update their account passwords at regular intervals. The subject line for this email was, "Update your password. Keep your account safe."
We understand that you may be suspicious of this kind of email due to the large number of phishing scams that occur. We recommend that any time you update your account information, you link to your account via our website, http://ncsoft.com . This way you can be sure that you're really accessing our site and not the site of a malicious third party.
For more tips for keeping your accounts safe, check out our "Six Top Tips to Stay Safe" that we posted as part of Gamer Safety Week: http://us.ncsoft.com/en/playsmart/.