Recently, we experienced some network connectivity issues with our billing services. Many players could not access their NCoin balance, and anyone who purchased new NCoin had to wait an extended time to have it delivered.
This issue has been resolved at this time. All NCoin balances should display properly and new NCoin purchased should be immediately delivered.
As compensation for the inconvenience, we will be providing anyone who purchased NCoin during this time with a Major Relic Sack. If you purchased NCoin during the outage, a code will be applied to your Aion account on May 30, 2012 during weekly maintenance. You can then select the character to receive the relic sack from within your master account.
We apologize for the inconvenience!